Service Request Ticket - # 45663

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2011 04:16 PM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100662[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. C02FDZGVDH2G Location was loaned Thewd

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office for MAC 2011 from P0079025, TRANSFER to W#TBA JAN2015 Camtasia for Mac v2.1 from VISA2011002956

Wired NIC C8:2A:14:17:4D:FA


Wireless NIC E0:F8:47:32:B1:6A


Bluetooth NIC E0:F8:47:32:B1:6B

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 13, 2011 11:45 AM 
Task reassigned to Andrew Gandara.
 Add Attachment
Andrew Gandara Dec 13, 2011 11:45 AM 
Task reassigned to Andrew Gandara.
 Add Attachment
Andrew Gandara Dec 13, 2011 11:45 AM 
Told them to log in to a wired connection
initially then they can log on wirelessly
 Add Attachment
Teresa Hutchinson Dec 12, 2011 10:14 AM 
****This is an email****

Hi, Teresa.

Thank you for the message. Good to know I am on 
the radar!

Take care,
Elisa
 Add Attachment
Teresa Hutchinson Dec 12, 2011 08:35 AM 
****This is an outgoing email****
Hi Elisa,

We were just checking in with you regarding a 
service request that we have for you. (#45663)

Department computers only allowing one log in.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
Add Attachment
Public
Nicole Crane Dec 08, 2011 04:16 PM 
****This is an email****
I have two MacBook Pros in my office. One is
designated for the Regional Resource Center on
Deafness and the other one is designated for the
Division of Special Education. When they are
turned on, the login box shows up. I seem to be
the only person who can login into this one WOU ID
#20100662[Edit Inv]. None of us can login to the other one.
What do we need to do to make these laptops more
accessible to members of the Center/Division?
 Add Attachment