Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Dec 12, 2011 09:49 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090148 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFJ8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:32:2C:A2

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Dec 12, 2011 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Dec 12, 2011 03:23 PM	reimaged computer.	Add Attachment
Gabriel Thrash	Dec 12, 2011 12:33 PM	scanning the computer now	Add Attachment
Teresa Hutchinson	Dec 12, 2011 10:00 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Dec 12, 2011 10:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Dec 12, 2011 09:50 AM	I talked to Gabe and he's going to go down now to check into it.	Add Attachment
Teresa Hutchinson	Dec 12, 2011 09:49 AM	Computer is giving a start up error. Wants to run start up repair and when they do it doesn't resolve issue. This is Library Rm 203.	Add Attachment