Service Request Ticket

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Service Request Information

CONTACT	Name	Gense, D Jay	Date	Dec 12, 2011 03:06 PM
	Department	The Research Institute	Phone	88390
	Location		Email	gensej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081046 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	5Ck75j1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	00:24:E8:0F:69:47

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jan 10, 2012 05:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jan 10, 2012 05:04 PM	**This is an email** Thanks Andrew. For now I will just leave it on the desktop. I may purchase another license the future for the laptop but am not aye sure, Thanks for your help. Jay	Add Attachment
Andrew Gandara	Jan 10, 2012 08:12 AM	Left VM	Add Attachment
Andrew Gandara	Jan 09, 2012 11:13 AM	License doesn't work on both laptop and desktop so if he wants it on both he'll have to purchase a second license. Left VM and email with details. License is currently activated on desktop.	Add Attachment
Andrew Gandara	Jan 06, 2012 04:38 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Andrew Gandara	Jan 06, 2012 04:38 PM	Dropped off laptop. Will check back in with him next week about activating the license on that computer	Add Attachment
Andrew Gandara	Jan 06, 2012 02:45 PM	SmartDraw is installed but license needs activated with email and password. Tricia and Joanie have the login and they're both gone right now.	Add Attachment
Andrew Gandara	Jan 06, 2012 12:04 PM	Starting windows 7 upgrade	Add Attachment
Andrew Gandara	Jan 05, 2012 03:25 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Gandara	Jan 05, 2012 03:25 PM	**This is an email** 10 am it is. I should be able to get it all done tomorrow. The desktop was a lot older and had a hard drive issue. Your laptop is newer so if all goes well it should only take a couple of hours.	Add Attachment
Andrew Gandara	Jan 05, 2012 03:25 PM	**This is an email** I can be in my office at 10:00 if that works. I¿m hoping you can get it ¿in and out¿ in a day, as I do need it this weekend. Jay	Add Attachment
Andrew Gandara	Jan 05, 2012 01:23 PM	**This is an email** Yeah tomorrow works. What time works best for you? I should get into the office around 10 am and be there till 5 pm.	Add Attachment
Andrew Gandara	Jan 05, 2012 01:23 PM	**This is an email** Would tomorrow work for you? Jay	Add Attachment
Andrew Gandara	Jan 05, 2012 11:50 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Andrew Gandara	Jan 05, 2012 11:50 AM	**This is an outgoing email** Hi D Jay, I need some additional information regarding service request #45683 Description: WIN 7 Pro UPGRADE on desktop station for Jay Gense TRI(order#6028 I was just wondering when you would be available for me to come by and upgrade your laptop? Thanks, Andrew Gandara	Add Attachment Public
Andrew Gandara	Dec 21, 2011 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 21, 2011 02:41 PM	**This is an email** Hello Jay, I am just letting you know that I went by your office and installed the printer drivers for your printer. I ran a test print and the printer is working great! Let me know when you get back from break and we can come pick up your laptop and upgrade it and also install Smart Draw for you. Your laptop should go much faster as we now have a working Smart Draw installer. Merry Christmas!	Add Attachment
Andrew Gandara	Dec 21, 2011 02:33 PM	Here in Jay's office. Installed printer drivers and did a test print and it works.	Add Attachment
Octavio Cervantes	Dec 20, 2011 04:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Octavio Cervantes	Dec 20, 2011 04:26 PM	**This is an email** Jay Gense gensej@wou.edu 3:09 PM (1 hour ago) to me, Nancy My desktop, newly upgraded to Windows 7, was installed today. The local printer doesn¿t work. I¿m out of the office but would appreciate someone coming back to ensure the printer works. Nancy Ganson can let ¿whomever¿ into my office (Todd Hall 248) Thanks	Add Attachment
Andrew Gandara	Dec 20, 2011 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 20, 2011 02:23 PM	Dropped off desktop and helped him set up the google sync tool for outlook. Will use task #45626 for his laptop. He is leaving today and won't be back until after break and we will do his laptop then	Add Attachment
Octavio Cervantes	Dec 20, 2011 01:07 PM	Called back in. He said he will be in his office until 2:30pm this evening.	Add Attachment
Andrew Gandara	Dec 20, 2011 12:59 PM	Went by office. Sign on door that said "Do not disturb. In conference call." Will try back after lunch	Add Attachment
Andrew Gandara	Dec 20, 2011 12:52 PM	**This is an outgoing email** Hi D Jay, I need some additional information regarding service request #45683 Description: WIN 7 Pro UPGRADE on desktop station for Jay Gense TRI(order#6028 I was wondering if you were available today for me to come drop off your computer? Thanks, Andrew	Add Attachment Public
Andrew Gandara	Dec 20, 2011 12:51 PM	Left VM at office and on cell	Add Attachment
Nicole Crane	Dec 20, 2011 08:09 AM	He is here today until 2pm just give him a call and then you can bring it over.	Add Attachment
Andrew Gandara	Dec 19, 2011 01:28 PM	left VM at office and on cell that he gave me	Add Attachment
Tricia Flaherty	Dec 19, 2011 12:07 PM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	Dec 19, 2011 12:07 PM	Andrew or other techs I have contacted SmartDraw and gotten new installer and downloaded it to T:Drive. It appears to be working better Let me know if you have any other issues. Jay Gense called the Service Request and wanted the machine back as soon as possible. With or without the SmartDraw.	Add Attachment
Andrew Gandara	Dec 16, 2011 05:16 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Andrew Gandara	Dec 16, 2011 05:16 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Andrew Gandara	Dec 16, 2011 05:16 PM	Installed Acrobat Pro9 Got Smartdraw installed, but there is not place to enter the serial code. Has option to "continue" and use the free 7 day trial or to "buy now" and neither option leads you to a place to put into the serial code. Assigning to Tricia. She said she would call smartdraw Monday	Add Attachment
Andrew Gandara	Dec 16, 2011 12:44 PM	Finished installed windows. installing additional software	Add Attachment
Andrew Gandara	Dec 16, 2011 12:43 PM	Task reassigned to Andrew Gandara.	Add Attachment
Laven Voth	Dec 15, 2011 11:15 AM	Taking its sweet time to install windows on desktop. Made appointment to get laptop on Monday.	Add Attachment
Andrew Gandara	Dec 14, 2011 02:44 PM	Task reassigned to Laven Voth.	Add Attachment
Andrew Gandara	Dec 14, 2011 11:17 AM	Going to do them one at a time. Computer first.	Add Attachment
Andrew Gandara	Dec 14, 2011 11:09 AM	Left VM	Add Attachment
Andrew Gandara	Dec 13, 2011 09:55 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Gandara	Dec 13, 2011 09:55 AM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Dec 13, 2011 09:55 AM	Available after 10 am tomorrow	Add Attachment
Andrew Gandara	Dec 12, 2011 04:11 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Dec 12, 2011 03:12 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Dec 12, 2011 03:12 PM	See also task #45626	Add Attachment
Tricia Flaherty	Dec 12, 2011 03:06 PM	TRI has paid for a license upgrade to WIN 7 Pro for Jay Gense on his desktop station. The order is noted as NEED ASAP	Add Attachment