Service Request Ticket

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Service Request Information

CONTACT	Name	Carano, Kenneth	Date	Dec 13, 2011 02:11 PM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110501 (opens in a new window)	Bldg/Room	RWEC 228
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	CN1743Q0D5	Location	Ken Carano
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	D4:85:64:82:D1:AB

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jan 12, 2012 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jan 12, 2012 01:59 PM	went over and installed the driver for him.	Add Attachment
Teresa Hutchinson	Jan 11, 2012 01:49 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Jan 11, 2012 01:49 PM	Ken called and said he is availble today ED 235 until 3:00 p.m. Laven has to leave for class at 2:00 today. Gabe is going to go work on this right now.	Add Attachment
Gabriel Thrash	Jan 11, 2012 01:33 PM	called and left vmail.	Add Attachment
Gabriel Thrash	Jan 11, 2012 01:16 PM	Task reassigned to Laven Voth.	Add Attachment
Todor Todorov	Jan 11, 2012 12:07 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Todor Todorov	Jan 11, 2012 11:30 AM	**This is an email** I will be on campus today from about noon until 3pm, if you can come by today. Thanks, Ken	Add Attachment
Todor Todorov	Jan 11, 2012 08:13 AM	**This is an email** Hello Ken, This is Todor with UCS. I delivered a new HP Officejet printer to your office, but since you use a laptop and weren't there I wasn't able to install the drivers and set it up. Let us know if you need help installing the printer software, and if you do what would be a good day and time for a tech to come by. Thank you and have a great day! Todor, UCS Tech ttodorov05@wou.edu ext. 88925	Add Attachment
Todor Todorov	Jan 11, 2012 08:07 AM	Contact changed from Andrea Carano to Kenneth Carano.	Add Attachment
Todor Todorov	Jan 09, 2012 09:00 AM	I left a VM for Ken Carano (ext. 88604) asking him for available day and time to install the printer on his laptop	Add Attachment
Todor Todorov	Jan 05, 2012 12:35 PM	This printer is actually for Ken Carano. I delivered it to his office but was unable to set it up since he wasn't there and he uses a laptop. I'm waiting for him to contact us when he is available, so that I can go and finish the installation.	Add Attachment
Teresa Hutchinson	Jan 05, 2012 08:54 AM	Task reassigned to Todor Todorov .	Add Attachment
Andrew Gandara	Dec 21, 2011 03:30 PM	Isn't in this week. Will try when we get back from break. Her extension is 88471	Add Attachment
Teresa Hutchinson	Dec 21, 2011 12:34 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Dec 21, 2011 12:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Dec 15, 2011 04:35 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Dec 15, 2011 01:40 PM	Task reassigned to Andrew Gandara.	Add Attachment
Whitney Allies	Dec 13, 2011 02:11 PM	The printer is located on the counter across from the refrigerator.	Add Attachment