Service Request Ticket - # 45692

Service Request Ticket - # 45692

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Service Request Information

CONTACT	Name	Wenzel, Alicia	Date	Dec 13, 2011 02:14 PM
	Department	Education & Leadership	Phone	88668
	Location		Email	wenzela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110502 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	CN1743Q0DN	Location	Ready for PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	D4:85:64:82:D1:9D

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Tracking

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Jan 18, 2012 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Jan 17, 2012 01:29 PM	I renamed the printer as "WenzelED236" and set that as her default printer.	Add Attachment Public
Teresa Hutchinson	Jan 17, 2012 12:10 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Teresa Hutchinson	Jan 17, 2012 12:10 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jan 17, 2012 12:10 PM	She said that it's installed but not networked. Re-opened and assigned to Maylimi	Add Attachment
Todor Todorov	Jan 13, 2012 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jan 09, 2012 08:54 AM	I already installed the printer, but I'm waiting for her to call back and let us know if it's working for her under her profile. I tested it and everything worked fine for me. I left her a VM today asking her to confirm that she can print.	Add Attachment
Teresa Hutchinson	Jan 06, 2012 12:30 PM	Alicia called and said that she would love someone to come back over and that this next Monday would work. I told her Todor would be back Monday morning to help. She said that if she isn't there to go ahead and go in to work on it.	Add Attachment
Todor Todorov	Jan 05, 2012 12:36 PM	I delivered the printer and installed the driver on her Windows 7 machine.	Add Attachment
Teresa Hutchinson	Jan 05, 2012 08:55 AM	Task reassigned to Todor Todorov .	Add Attachment
Andrew Gandara	Dec 15, 2011 04:35 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Dec 15, 2011 01:40 PM	Task reassigned to Andrew Gandara.	Add Attachment
Whitney Allies	Dec 13, 2011 02:14 PM	The printer is located on the counter across from the refrigerator.	Add Attachment