Service Request Ticket - # 45695

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2011 03:58 PM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090926[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvjlql1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0074772, TRANSFERRED to new cpu W#20141155 SR59558 MAR2016: Adobe Captivate 5 WIN from P0076330, Adobve Illustrator CS5 WIN from P0080082

Wired NIC 00:26:B9:8E:57:38

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 13, 2011 04:58 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 13, 2011 04:58 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 13, 2011 04:58 PM 
Installed
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Joshua Johnson Dec 13, 2011 03:58 PM 
****This is an email****
The computer in Library 117A--WOU number
20090926--was re-imaged to match our lab computers
while Brian was working on the print mapping issue
at the library. 

The current image is fine, but we had Camtasia
load to the previous version. Can we have Camtasia
reinstalled back to the current image?
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