Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Dec 14, 2011 08:26 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Dec 15, 2011 01:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 15, 2011 01:40 PM	Called and had her run Windows update. Had a few things that needed updated. That should fix the problem. Told her to call back if she is still having the issue	Add Attachment
Teresa Hutchinson	Dec 15, 2011 01:27 PM	Task reassigned to Andrew Gandara.	Add Attachment
Gabriel Thrash	Dec 14, 2011 11:35 AM	called and they said she isn't in this office.	Add Attachment
Gabriel Thrash	Dec 14, 2011 11:34 AM	Wrong extension	Add Attachment
Brian Berkley	Dec 14, 2011 11:02 AM	there are 14 updates to install....... if not more for XP	Add Attachment
Joshua Johnson	Dec 14, 2011 08:26 AM	McBrunnett, Diane's computer is taking a while to log into that network. Once the computer is on the network the computer will run fine and has no problem. Today (12/14/2011) she logged into her computer at 8:04 and it is still waiting to load personal settings. The computer is getting slower at logging in every day. 88313 mcburnd@wou.edu SHC	Add Attachment