Service Request Ticket - # 45710

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2011 02:37 PM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20060630[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Epson GT-2500 Plus Flatbed Color Image Scanner
Serial No. J7CZ001209 Location PDR
TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Dec 19, 2011 03:23 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Dec 19, 2011 03:23 PM 
The scanner is down for good.  I talked to Michele
about it and she is working on how to replace it.
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Teresa Hutchinson Dec 14, 2011 03:05 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Dec 14, 2011 03:05 PM 
****This is an email****

Thanks, Teresa.  Yes, let's keep our fingers 
crossed.  All the academic affairs units in APSC 
use the scanner on a regular basis so we're in a 
bind without it.  The scanner is five years old 
and may just be tired! I'm going to cc Dave 
McDonald on this as he was good enough to 
purchase this for all of us originally and I 
don't have dollars in my budget for a new one.  
I'll see if he is able to purchase a new one if 
it can't be repaired.  I appreciate all of your 
help.  Best regards, Michele
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Teresa Hutchinson Dec 14, 2011 02:45 PM 
****This is an email****

Hi Michele,

I believe Laven was by to see you about your 
scanner.  It does look like a belt slipped.  
Typically we do not work on scanners but we 
talked to Adam in our office and he said that he 
might possibly able to fix it, so he will be in 
touch soon to check into it.

Then if it's unrepairable then we will need to 
put in a purchase request to have UCS order a new 
one.

So we'll cross our fingers Adam can fix it.  :)

Thanks!
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Teresa Hutchinson Dec 14, 2011 02:37 PM 
The scanner in APSC 401 is not working.  Laven 
looked at it and it appears the belt is off under 
the glass area.  Talked to Adam and he said he 
could look at it to see if can be fixed before 
purchasing a new one.  W#20060630[Edit Inv]
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