Service Request Ticket - # 45730

Service Request Ticket - # 45730

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Service Request Information

CONTACT	Name	Foster, David	Date	Dec 15, 2011 01:21 PM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070853 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FPWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:81:0F

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Dec 21, 2011 01:35 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Gandara	Dec 21, 2011 01:35 PM	Dropped off and set up computer	Add Attachment
Andrew Gandara	Dec 21, 2011 01:35 PM	**This is an email** Hello Dr. Foster, I went by Todd 307 and dropped off that computer that wasn't working. I set it all up so it is good to go. If it has anymore problems just give our help desk a call. Merry Christmas,	Add Attachment
Andrew Gandara	Dec 19, 2011 02:32 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Andrew Gandara	Dec 19, 2011 02:32 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Andrew Gandara	Dec 19, 2011 02:32 PM	Left VM	Add Attachment
Andrew Gandara	Dec 16, 2011 01:34 PM	**This is an outgoing email** Hi Dr. David, I need some additional information regarding service request #45730 Description: Computer turns on, but does not go to desktop. I fixed the problem for the computer up in 307. WOU#20070853. When will you be available for me to come drop it off? -Andrew	Add Attachment Public
Andrew Gandara	Dec 15, 2011 05:06 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Andrew Gandara	Dec 15, 2011 05:05 PM	Recovery fixed the disk. Will drop back off tomorrow or Monday.	Add Attachment
Andrew Gandara	Dec 15, 2011 04:11 PM	Picked up computer to boot to CD to get to recovery console.	Add Attachment
Teresa Hutchinson	Dec 15, 2011 01:38 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Dec 15, 2011 01:38 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Octavio Cervantes	Dec 15, 2011 01:24 PM	Computer is in Todd Hall 307 If unable to make it today, the lady with the key to the office where the computer is will be back on Tuesday.	Add Attachment
Octavio Cervantes	Dec 15, 2011 01:21 PM	Dr. Foster is unable to fully start his computer. It does not go to the desktop.	Add Attachment