Service Request Ticket

Service Request Information

CONTACT	Name	Bledsoe, Karen	Date	Dec 16, 2011 09:55 AM
	Department	Natural Science Division	Phone	88036
	Location		Email	bledsoek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101472 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	450VJQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	450VJQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:35:64

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jan 04, 2012 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 04, 2012 10:51 AM	Task reassigned to Laven Voth.	Add Attachment
Teresa Hutchinson	Jan 04, 2012 10:51 AM	Paul got her working. Ready to be completed.	Add Attachment
Laven Voth	Jan 04, 2012 08:11 AM	Task reassigned to Paul Lambert.	Add Attachment
Laven Voth	Jan 04, 2012 08:11 AM	Did the gmail migration, however her internet cuts out a lot. Tried multiple cables and used the port tester and it seems that the port is faulty because it is an unreliable connection.	Add Attachment
Gabriel Thrash	Dec 21, 2011 11:12 AM	called and left vmail.	Add Attachment
Teresa Hutchinson	Dec 20, 2011 08:48 AM	**This is an outgoing email** Hi Karen, We were just emailing you regarding a service request that we have for you. (#45734) Needing Google mail migration assistance and is also having issues with your computer being slow. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Teresa Hutchinson	Dec 16, 2011 09:55 AM	Karen is needing Google mail migration assistance and is also having issues with her computer being slow.	Add Attachment