Service Request Ticket - # 45737

Service Request Information

CONTACT Name Shell, Colleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2011 10:55 AM
Department Student Health & Counseling Center Phone 88058
Location Email shellc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060461[Edit Inv] (opens in a new window) Bldg/Room SHCC 220
Service Tag Description HP LaserJet 425DTN Printer #Q5403A#ABA
Serial No. CNGXK05867 Location Peer mentors

Model Q5403A Hostname healthcenter.wou.edu
Notes duplexing and two 500 sheet paper trays IP:140.211.64.41 Ink/Toner Refill

Wired NIC 00:14:38:DB:72:37

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jan 19, 2012 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jan 19, 2012 10:33 AM 
I just talked with her on the phone and she is up
and running.
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Teresa Hutchinson Dec 20, 2011 08:51 AM 
****This is an outgoing email****
Hi Colleen,

We were just emailing you regarding a service 
request that we have for you. (#45737)

Software won't print of computer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Nicole Crane Dec 16, 2011 10:55 AM 
Cannot print in "Nuesoft" on her computer. Error
message is "error printing grid"

All other programs will print. This just started
this morning. She has re-started the computer and
printer many times. 

Computer #20090751[Edit Inv]
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