Service Request Ticket - # 45744

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2011 08:05 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070872[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 1720, 2.4GHz, 800Mhz, 3M L2 Cache
Serial No. CRTF5G1 Location PDR

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Windows Vista Bus Ed downgraded to WIN XP Pro, Microsoft Office PRO Plus 2007 License from P0065631, installed on personal and SUM2013 on new station Camtasia Studio v8 WIN from VISA2012003301

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3A:A1:BA:70

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 05, 2012 10:25 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Jan 05, 2012 10:25 AM 
****This is an email****

Yes, it works perfectly!  Thanks :)
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Teresa Hutchinson Jan 05, 2012 08:57 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 05, 2012 08:57 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Jan 05, 2012 08:57 AM 
****This is an outgoing email****
Hi Patty,

We were just following up with you regarding a 
service request that we have for you.  (#45744)

Description: Request to update computer for 
wireless access.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Teresa Hutchinson Dec 22, 2011 12:41 PM 
****This is an email****

Yes, we would be glad to help with wireless.  
This we can do simply.   :)

If you could go to:  www.wou.edu/wireless

There you will register for wireless service and 
not be billed.  It will also send you a password 
to use for the wireless.  You will also want to 
make sure that you select the "wou-secured" 
network.  We are here today in ITC Room 009 until 
5:00 p.m. and have tech's available to help if 
you'd like.

Thanks!
Teresa
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Teresa Hutchinson Dec 22, 2011 12:40 PM 
****This is an email****

Hi Teresa,

Thanks for getting back to me...It must have been 
installed with
Vista, instead of Windows 7...I will wait, then 
for machine
replacement to upgrade.  Thanks for looking into 
it for me!

I do have a new personal laptop that I would like 
to get wireless
access for use on campus...is this possible?

Thanks!
Patty
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Teresa Hutchinson Dec 22, 2011 12:08 PM 
****This is an outgoing email****
Hi Patty,

We wanted to get back to you regarding Windows 7 
for your laptop W#20070872[Edit Inv].  Our notes show the 
laptop was purchased in May 2008 and Windows 7 
wasn't released until Fall of 2009. 

We can purchase Windows 7 for you and it would be 
about $50 billed to your department. The other 
option is, that if you wanted to wait for when we 
replace your machine, the new ones do come with 
Windows 7.  So if you could just keep us in the 
loop for when your machine starts becoming a 
problem and we can look at replacing it.

We will keep the ticket open for a UCS technican 
to help with the wireless for this asap.

Let us know if you have any questions or if there 
is anything else that we can help with.

Thanks,
Teresa
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Tricia Flaherty Dec 22, 2011 11:41 AM 
Her computer was purchased in May of 2008 with a
license of Windows Vista Business, Windows 7 did
not get released until Fall of 2009.  She is in
the current years replacement cycle and this is
her primary station so our suggestion would be she
wait for Windows 7 when she gets her GFA
replacement otherwise it is a cost of approx.
$50.00 to upgrade the OS
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Teresa Hutchinson Dec 22, 2011 08:04 AM 
I am checking with Tricia to confirm if she is 
eligible at no cost or not.
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Joshua Johnson Dec 19, 2011 08:05 AM 
****This is an email****
Hi There,

My computer originally came with Windows 7 but was
reverted to Windows
XP.  I saw that you were updating computers this
term to Windows 7 and
would like to have my computer upgraded as well. 
I was also wondering
if you could reinstall software that is currently
on my system to the
new operating system.

I'm located in NS012, and my computer is a Dell
Laptop, WOU ID
20070872[Edit Inv].  I will leave the laptop in my office
for updating at your
convenience.  Also, it has been acting a little
bit glitche,
especially if it goes into the hibernate
mode...but I'm hoping the new
operating system will clear up these difficulties.

I also recently purchased a new, smaller laptop
and was wondering if I
could get wireless internet access for this laptop
for use at the
school...ie mainly to transfer files back and
forth.  My IP address on
this Toshiba Satellite laptop is 98.232.216.6   
Do you need any
additional information for me to hook this unit up
to the internet?

Thanks,
Patty
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