Service Request Ticket

Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Dec 19, 2011 10:18 AM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110505 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Air 11 inch, 128GB Flash Hard Drive
	Serial No.	C02GV262DJYD	Location	Going to PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office 2011 for MAC std from P0083201, Camtasia for MAC v2.6 from VISA2013003817
	Wireless NIC	68:A8:6D:06:D5:7C
	Bluetooth NIC	68:A8:6D:06:D5:7D

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 19, 2012 01:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 17, 2012 08:43 AM	**This is an email** On 1/16/12 8:00 PM, Maria Dantas-Whitney wrote: Hi Tricia, I received my new MacBook Air (ordered by UCS) when I returned from winter break this last week. I took it home, and tried to start it, but it is asking for a name and password, and it gives me the message: "network accounts are unavailable." I tried typing my usual campus login and password, but it doesn't work. Could you give me some guidance on how to get the computer started? Thanks, Maria	Add Attachment
Dale Goodell	Dec 22, 2011 03:04 PM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Dec 22, 2011 08:10 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Dec 20, 2011 09:00 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 20, 2011 09:00 AM	I am moving this to the shelves in the fee payment Hallway	Add Attachment
Whitney Allies	Dec 19, 2011 10:18 AM	This includes an Incase sleeve, an external SuperDrive, a DVI adapter, a VGA adapter and an Ethernet adapter. These items are located on the bookshelf in the area close to Joanie's office.	Add Attachment