Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Dec 22, 2011 07:43 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Samantha Brubaker	Contact	brubakers@wou.edu	88323
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Samantha Brubaker	Feb 02, 2012 11:21 AM	Task reassigned to UCS Tech.	Add Attachment
Samantha Brubaker	Feb 02, 2012 11:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Samantha Brubaker	Feb 02, 2012 11:21 AM	We got another abuse report on this system. looks like it's still got Torpig on it. An updated version of Malwarebytes should be able to clean it out.	Add Attachment
Gabriel Thrash	Dec 22, 2011 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Dec 22, 2011 02:53 PM	removed the malware.	Add Attachment
Gabriel Thrash	Dec 22, 2011 11:02 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Dec 22, 2011 11:02 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Brian Berkley	Dec 22, 2011 11:00 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Samantha Brubaker	Dec 22, 2011 07:43 AM	We have received a report from NERO, our ISP, that this system has the Mebroot trojan on it.	Add Attachment