Service Request Ticket - # 45811

Service Request Information

CONTACT Name Friberg, Susie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2012 02:41 PM
Department Disability Access Services Phone 88250
Location Email fribergs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070667[Edit Inv] (opens in a new window) Bldg/Room RWEC 125
Service Tag 3QD1YF1 Description Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. 3QD1YF1 Location Adele Schepige

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003, Adobe Premiere PRO CS3 Win from P0065150

Wired NIC 00:1E:C9:65:D3:5F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jan 20, 2012 11:16 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jan 20, 2012 11:16 AM 
Reimaged, good to go
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Teresa Hutchinson Jan 18, 2012 07:34 AM 
****This is an email****

Hi Teresa.
I haven't seen anyone come and give the computer 
a shake down.  Please keep it open.  

susie
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Teresa Hutchinson Jan 17, 2012 04:12 PM 
****This is an outgoing email****
Hi Susie,

We were just following up with you regarding a 
service request that we have for you.  (#45811)

Description: Computer #: 20070667[Edit Inv] is in need of a 
ghosting.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Laven Voth Jan 11, 2012 11:58 AM 
Called, no answer, will go look at computer
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Teresa Hutchinson Jan 09, 2012 09:15 AM 
****This is an outgoing email****
Hi Susie,

We were just emailing you regarding a service 
request that we have for you. (#45811)

Computer #: 20070667[Edit Inv] is in need of a ghosting.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Jan 05, 2012 09:01 AM 
Task reassigned to Laven Voth.
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Joshua Johnson Jan 04, 2012 02:41 PM 
Hi there.
Computer #: 20070667[Edit Inv] is in need of a ghosting or
something. 
1.Mouse doesn't work.  We switched out and tried a
new one and doesn't work,
2.MS Word is old version and we can't update,
3.Speakers don't work with sound,
4.When we use the internet, the formatting is all
messed up.  
It is overall pitiful.  Come and look at it.

If I am not here when you call, you can come on
over and access it without me.  It is in the
interpreters work area.
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