Service Request Ticket - # 45822

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2012 12:46 PM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,

Wired NIC 78:2B:CB:A6:61:B4

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Jan 05, 2012 03:43 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jan 05, 2012 03:43 PM 
Made sure adobe and windows were up to date.
Adobe being slow like that is a common issue with
Adobe Reader X.  They should have an update for it
soon but nothing I could do at the time.

Her keyboard and mouse were working just fine so I
told her if she was having that problem again to
try plugging them into different ports in the back.
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Andrew Gandara Jan 05, 2012 01:30 PM 
****This is an outgoing email****
Hi Heather,
I need some additional information regarding
service request #45822

Description: Heather recently received a new
computer and since then there are many issues -
needs help

I was wondering when you would be available to
have someone come out to take a look at your computer?

Please email me back or call the service request
desk at extension 88925 and they can schedule a
time with a tech.


Thanks,
Andrew
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Public
Andrew Gandara Jan 05, 2012 01:22 PM 
Left VM
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Teresa Hutchinson Jan 05, 2012 12:46 PM 
Heather has a new computer, W#20101458[Edit Inv].  Dale set 
it up for her a few months ago.  Ever since she 
has received the new computer she is having many 
issues.  It's super slow, the mice and keyboard 
stop working at least once a day and she has to 
crawl under her desk and unplug and plug back in 
and then it stops working again.  Also when 
opening up Adobe it takes forever and then it 
shows error message - not responding.
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