Service Request Ticket

Service Request Information

CONTACT	Name	Coley, Heidi	Date	Jan 05, 2012 01:26 PM
	Department	Writing Center	Phone	88640
	Location		Email	coleyh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20010273 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	PO: P0032981; LaserJet 4100DTN
	Serial No.	USBNJ13199	Location	PDR
	Model		Hostname	marktwain.wou.edu
	Notes	NIC: 00-30-C1-31-D7-A3 maintenance Kit 12/2003 from P0045178	Ink/Toner Refill
	Wired NIC	00:30:C1:31:D7:A3

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 10, 2012 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 10, 2012 02:06 PM	I hooked it up to a new printer card and it is up and running now.	Add Attachment
Teresa Hutchinson	Jan 09, 2012 11:12 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Jan 09, 2012 11:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jan 09, 2012 11:12 AM	Todor worked on this today and not having luck. Asked Adam to help with it ASAP. They are needing help with it right away.	Add Attachment
Todor Todorov	Jan 09, 2012 08:44 AM	They also have 2 wireless laptops that need to be able to print to that printer.	Add Attachment
Todor Todorov	Jan 09, 2012 08:16 AM	I replaced the Jetdirect box, but was unable to get it to use the correct IP	Add Attachment
Todor Todorov	Jan 06, 2012 08:33 AM	The Jetdirect box is dead. HP JETDIRECT EX Plus	Add Attachment
Teresa Hutchinson	Jan 05, 2012 04:22 PM	Task reassigned to Todor Todorov .	Add Attachment
Nicole Crane	Jan 05, 2012 01:28 PM	APSC 301 in writing center	Add Attachment
Nicole Crane	Jan 05, 2012 01:26 PM	Printer is saying it is "off line". Just started yesterday, no lights are showing on the connecting box.	Add Attachment