Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Jan 05, 2012 03:56 PM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080987 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 1908FP 19in Black LCD w/AX510 spkr
	Serial No.	CN0D307J7444593CAMML	Location	PDR

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 27, 2012 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 27, 2012 03:23 PM	Maylimi went and talked to them and they said it was replaced and it's working now.	Add Attachment
Maylimi Pakalapati	Jan 25, 2012 01:45 PM	The lab is free only this thursday afternoon.	Add Attachment
Maylimi Pakalapati	Jan 23, 2012 10:35 AM	They asked me to come back at 1PM today.	Add Attachment Public
Maylimi Pakalapati	Jan 17, 2012 11:17 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Teresa Hutchinson	Jan 09, 2012 08:56 AM	**This is an outgoing email** Hi Julie, We were just emailing you regarding a service request that we have for you. (#45831) Mouse in NS 017 is dead. (Not the batteries) Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Megan Thibeault	Jan 06, 2012 01:56 PM	She said its a wireless mouse and that she has changed the batteries in it and it still doesn't work.	Add Attachment
Nicole Crane	Jan 05, 2012 03:57 PM	Left VM asking what type of mouse it is	Add Attachment
Nicole Crane	Jan 05, 2012 03:56 PM	In N.S 017 the mouse connected to computer number 20080987 is not working.	Add Attachment