Service Request Ticket - # 45848

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2012 09:00 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081111[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple Macbook, 13-inch, aluminum #Z0FV
Serial No. W89220TC8QU Location ITC 007

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, Adobe CS4 Design Prem from P0070637, Parallel Desktop 4.0 from VISA2008000468, Vista/WINXP from P0070683

Wired NIC 00:25:4B:C1:03:5A


Wireless NIC 00:25:00:48:87:BC


Bluetooth NIC 00:25:00:60:0A:61

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Jan 09, 2012 05:10 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jan 09, 2012 05:10 PM 
Right before you printer there is a Color Matching
section.

It was on "ColorSync" Changed it to "To Printer"
and it printed in color.
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Andrew Gandara Jan 09, 2012 11:18 AM 
Other people have been about to print in color.
Those other people don't have Macs though.

She teaches will 3 so I will call back around 3 or
4 on my next shift.
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Teresa Hutchinson Jan 09, 2012 10:27 AM 
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Jan 09, 2012 10:27 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jan 09, 2012 09:02 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jan 09, 2012 09:02 AM 
Ava is trying to print to a printer in her
department and isn't able to print anything in
color. She is able to print in black and white
though she thinks that it might have something to
do with her computer.
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