Service Request Ticket - # 45852

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2012 10:24 AM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100756[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. B1XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:B4:52


Wireless NIC 58:94:6B:FD:23:70


Bluetooth NIC 1C:65:9D:F5:50:F5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Jan 10, 2012 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jan 10, 2012 08:41 AM 
BIOS clock was saying 2/10/12.
Fixed it.
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Andrew Gandara Jan 10, 2012 08:18 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Jan 10, 2012 08:18 AM 
Staying at home because he can't work here until
its fixed. Will go over and have someone unlock it
for me.

Cell contact: 503-949-0180
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Andrew Gandara Jan 10, 2012 08:08 AM 
Left VM
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Megan Thibeault Jan 09, 2012 10:24 AM 
Timing Problems- Time on the clock of the computer
and system time are not the same which will not
allow him to log on.
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