Service Request Ticket - # 45859

Service Request Ticket - # 45859

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Service Request Information

CONTACT	Name	Leban, Marzio	Date	Jan 09, 2012 12:08 PM
	Department	Natural Science/ Chemistry	Phone	89539
	Location		Email	lebanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	55GBBD1	Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	55GBBD1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:14:B9

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 21, 2012 02:18 PM	**This is an email** Hello Teresa; I am logged in with my computer. Thank you for all your help. Dr. M. Leban	Add Attachment
Teresa Hutchinson	Feb 21, 2012 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 21, 2012 10:12 AM	**This is an outgoing email** Hi Marzio, We were just emailing you regarding a service request that we have for you. (#45859) Not able to log into his computer. If this continues to be a problem, feel free to stop by our office, ITC Room 009, Monday through Friday, 8:00 a.m. to 5:00 p.m. and we can have a technician help with this. Thanks, Teresa	Add Attachment Public
Teresa Hutchinson	Feb 21, 2012 10:04 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 13, 2012 02:34 PM	**This is an outgoing email** Hi Marzio, We were just following up with you regarding a service request that we have for you. (#45859) Description: Not able to log into your computer. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Maylimi Pakalapati	Feb 08, 2012 10:20 AM	Enquired him if he changed his password but he said he is currently using his laptop for work and has not yet tried changing his password.	Add Attachment Public
Maylimi Pakalapati	Feb 02, 2012 10:43 AM	Set up his computer with new cables from the store.Asked him to change his password.Will need to hear from him if it worked.	Add Attachment Public
Maylimi Pakalapati	Jan 25, 2012 01:44 PM	went and found out that the VGA cable is loose and also the ethernet cable is missing.Will go and fix it during his next office hours.	Add Attachment Public
Maylimi Pakalapati	Jan 17, 2012 11:06 AM	Went and checked the room.Room is locked.	Add Attachment Public
Maylimi Pakalapati	Jan 12, 2012 12:47 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Andrew Gandara	Jan 11, 2012 03:56 PM	Left VM	Add Attachment
Megan Thibeault	Jan 09, 2012 12:08 PM	Marzio is not able to log into his computer. He is able to log into all other computer just not his own.	Add Attachment