Service Request Ticket - # 45873

Service Request Ticket - # 45873

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Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Jan 10, 2012 09:46 AM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080356 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Designjet Z3100ps 44in Photo Printer #Q6660A
	Serial No.	SG821152003	Location	PDR
	Model	Q6660A	Hostname	torpedo
	Notes	44" photo inkjet printer IP: 140.211.114.82 MAINT: HP Q5669-60664 Vacuum/aerosol fan assembly from VISA2014004342 JAN2015 SR#55812; Carriage belt from VISA2015004855 NOV2015	Ink/Toner Refill
	Wired NIC	00:40:CA:A1:EE:0A

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 25, 2012 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 25, 2012 01:56 PM	John was here and we did a bunch of cleaning a maintenance to Torpedo.	Add Attachment
Teresa Hutchinson	Jan 19, 2012 12:08 PM	Adam talked to Cascade and the wrong part came in and they have re-ordered the new part and it should be here tomorrow. (1/20/12)	Add Attachment
Teresa Hutchinson	Jan 18, 2012 02:26 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jan 18, 2012 02:26 PM	Sue called to check the status again two times today and would like an update ASAP.	Add Attachment
Teresa Hutchinson	Jan 18, 2012 07:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 18, 2012 07:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 18, 2012 07:35 AM	**This is an email** Just bugging you about Torpedo. I have a bunch of projects for it, so thought I'd check in. Have a great evening! Sue	Add Attachment
Adam Wehner	Jan 10, 2012 12:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Jan 10, 2012 12:38 PM	Parts are on order for the printer.	Add Attachment
Teresa Hutchinson	Jan 10, 2012 09:49 AM	W#20080356	Add Attachment
Teresa Hutchinson	Jan 10, 2012 09:46 AM	**This is an email** Hi Teresa, Hope your Tuesday is going well. I wondered if there is any update on the repair for Torpedo? It still isn't feeling well. Thanks. Sue	Add Attachment