Service Request Ticket

Service Request Information

CONTACT	Name	Hewett, Dianna	Date	Jan 10, 2012 10:27 AM
	Department	Business/Economics Division	Phone	88722
	Location		Email	hewettd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:B2:37

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Jan 23, 2012 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Jan 23, 2012 10:50 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Andrew Gandara	Jan 17, 2012 08:53 AM	Called left VM saying she has to click "Sign Out" on he gmail tab, and go over to the portal tab also and click log out. Then log back into the portal as her second email address. Also, said another solution is to open two different browsers (firefox and IE for example) and log in separately on each of those browsers.	Add Attachment
Megan Thibeault	Jan 10, 2012 10:27 AM	Dianna has two email accounts at WOU that she is responsible for. Her personal email which is hewettd@wou.edu as well the email for the division of business. She wants to know if their is an easier way to switch between emails. She is having a hard time being able to understand how to log on and log off to get to get other email.	Add Attachment