Service Request Ticket - # 45882

Service Request Information

CONTACT Name Smith, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2012 01:44 PM
Department Humanities Division Phone 88512
Location Email smithab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080799[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 1QM37J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows 7 Pro upgraded on P0081747, Microsoft Office Pro Plus 2007 from P0069383

Wired NIC 00:21:70:54:00:9C


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Apr 12, 2012 04:16 PM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 12, 2012 04:16 PM
Already been upgraded
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Megan Thibeault Mar 26, 2012 12:28 PM
****This is an email****


Hello,

We were just following up with you regarding a
service request that we have for you.  (#45882)

Description: Two stations need upgraded to Windows
7 - Todd Hall Rm 347 and Todd Hall Rm 349

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
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Teresa Hutchinson Feb 21, 2012 07:21 AM
Contact changed from Nathan Sauer to Alexis Smith.
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Teresa Hutchinson Feb 20, 2012 01:00 PM
Could we have you check this out and trouble shoot
this for her and us.  We don't know what would be
causing this to happen for her.  See Nathan if you
have any questions.  Not sure if it's audio files
or what that is causing the problem.  If you could
maybe meet with her in Todd 347 to help trouble
shoot this.
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Teresa Hutchinson Feb 20, 2012 12:58 PM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Feb 20, 2012 12:58 PM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Feb 20, 2012 12:58 PM
****This is an email****

Professor Alexis Smith called today to find out if
the computer in Todd 347 could get updated because
her audio from moodle for her classes doesn't work
well. It will only play for a minute at a time.

88512
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Dale Goodell Feb 03, 2012 10:47 AM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Feb 03, 2012 10:47 AM
I'm updating the status of this task to
"completed".  Both rooms, Todd 347 and 349 have
been upgraded to Windows 7.  I ran a video from
the campus webpage without problems in Todd 347. 
Nathan will followup with the instructor who
reported issues.
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Teresa Hutchinson Feb 02, 2012 07:47 AM
The schedule for the rooms are:

Todd 347
Friday's only - 8:00 a.m. to 11:00 a.m. and noon
to 1:00 p.m. and 2:00 p.m to 5:00 p.m.

Todd 349
Thursdays - 8:00 a.m. to 1:00 p.m. and 2:00 p.m.
to 5:00 p.m.

(according to our notes)

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Teresa Hutchinson Feb 01, 2012 01:50 PM
Task reassigned to Dale Goodell.
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Teresa Hutchinson Feb 01, 2012 01:50 PM
Re-assigning to Dale - he is handling Windows 7
upgrades.  
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Teresa Hutchinson Jan 12, 2012 10:30 AM
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Jan 12, 2012 10:30 AM
Andrew - Can you ask me about this one?
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Maylimi Pakalapati Jan 11, 2012 12:15 PM
Task reassigned to Maylimi Pakalapati.
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Teresa Hutchinson Jan 10, 2012 01:44 PM
There are two stations needing upgraded to 
Windows 7 and are eligible.  They are W#20080799[Edit Inv] 
in Todd Rm 347 and W#20090368[Edit Inv] in Todd Rm 349.
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