Service Request Ticket - # 45898

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2012 10:17 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090478[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV037557 Location PDR

Model 8860/DN Hostname lab-itc001/lab-itc001color- itc001.wou.edu
Notes 140.211.114.84 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AD:78:1D

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jan 25, 2012 01:56 PM 
Status changed from (3) Order in Process to (5) Completed
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Adam Wehner Jan 25, 2012 01:56 PM 
Printer is back and up and running.
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Teresa Hutchinson Jan 19, 2012 03:03 PM 
Adam working with Cascade on this one.
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Adam Wehner Jan 13, 2012 02:12 PM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Jan 13, 2012 02:12 PM 
Called into Cascade.  WO#200902
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Megan Thibeault Jan 11, 2012 10:17 AM 
HLRef3 printer in the library continues to jam.
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