Service Request Ticket - # 45973

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2012 12:39 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090868[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #MB991LL/A
Serial No. W8944M7V66E Location PDR

CPU Intel Core 2 Duo 2.5GHz 3MB shared L2 cache


OS Unknown Software MS Office for MAC 2008 license from P0074352

Wired NIC 64:B9:E8:C1:DD:38


Wireless NIC 00:26:BB:1B:37:77


Bluetooth NIC 60:FB:42:79:2D:74

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jan 20, 2012 01:20 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 20, 2012 01:20 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 20, 2012 01:20 PM 
Went over and their wireless was working fine. I
put wou-secure at the top of the network list. 
And also told them to wait about 10-15 seconds
before logging in to the mac, because it has to
receive the connection first.
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Teresa Hutchinson Jan 17, 2012 12:39 PM 
They are needing assistance in getting wireless 
to work on their ASWOU laptop W#20090868[Edit Inv].  
Jonathan Farmer or Goudy are the contact for this.
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