Service Request Ticket

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Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Jan 17, 2012 12:53 PM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090172 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	hfl0wh1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:33:62:D8

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Tracking

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Mar 08, 2012 04:36 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Maylimi Pakalapati	Mar 08, 2012 04:36 PM	It works fine now.	Add Attachment
Maylimi Pakalapati	Feb 24, 2012 04:45 PM	The real problem is yet to be figured out.Richard,Paul and Adam are looking into it.	Add Attachment
Maylimi Pakalapati	Feb 24, 2012 12:16 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Maylimi Pakalapati	Feb 22, 2012 01:52 PM	Task reassigned to Adam Wehner.	Add Attachment
Maylimi Pakalapati	Feb 21, 2012 12:47 PM	Am taking a laptop today to test the network jack.	Add Attachment
Maylimi Pakalapati	Feb 21, 2012 10:52 AM	Recognises the mouse and keyboard but there is server log in error now.	Add Attachment Public
Adam Wehner	Feb 20, 2012 04:32 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Adam Wehner	Feb 20, 2012 04:32 PM	The computer is in the back ready to go back to ED111	Add Attachment
Adam Wehner	Feb 15, 2012 05:13 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Feb 15, 2012 05:13 PM	Motherboard is on order for this machine.	Add Attachment
Todor Todorov	Jan 25, 2012 08:03 AM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	Jan 25, 2012 08:03 AM	The computer (#20090172) is still under warranty, we need a replacement for it from Dell.	Add Attachment
Teresa Hutchinson	Jan 24, 2012 10:10 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 24, 2012 10:10 AM	Then had another call come in on the same thing. Would like resolved asap.	Add Attachment
Todor Todorov	Jan 23, 2012 09:28 AM	The power cable was unplugged from the monitor	Add Attachment
Todor Todorov	Jan 18, 2012 10:36 AM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Jan 17, 2012 12:53 PM	**This is an email** ED 111 - Monitor 20090242 doesn't work. It just won't turn on. - Computer 20090172 won't see the keyboard and the mouse. It's almost like they're not plugged in, but they are.	Add Attachment