Service Request Ticket - # 45980

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2012 03:50 PM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050202[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 340BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:1C:A2

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jan 31, 2012 02:47 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jan 31, 2012 02:47 PM 
There wasn't actually anything wrong.  Needed
sophos updates, all laptops worked fine for me.
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Laven Voth Jan 27, 2012 01:47 PM 
This is actually 3 laptops.  2 are having wireless
issues.
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Laven Voth Jan 27, 2012 01:00 PM 
Task reassigned to Laven Voth.
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Teresa Hutchinson Jan 27, 2012 07:29 AM 
****This is an outgoing email****
Hi Sue,

We were just emailing you regarding a service 
request that we have for you. (#45980)

TRC laptop not working properly.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks! (Happy Friday!!!)
Teresa
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Public
Hannah Arriola Jan 23, 2012 03:30 PM 
****This is an email****
Hi again. One of our student put in a service
request on one of the laptops and I got a call
about a good time to stop by to pick it up. Well,
I never called back. Anytime would be fine. We
have it in the equipment room with a note on it.
And we have another one that isn't feeling well
either 2005190. It won't log in, is asking for a
Cisco login.

Thanks. Sue
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Laven Voth Jan 18, 2012 01:14 PM 
Left VM
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Brian Berkley Jan 18, 2012 11:54 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brian Berkley Jan 18, 2012 11:54 AM 
has malware, should be reimaged
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Joshua Johnson Jan 17, 2012 03:50 PM 
A TRC laptop is not wanting to run the .exe
programs. it is asking what program they would
like to run the program under. The wireless on the
laptop is also not working properly.

88967
paytons@wou.edu
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