Service Request Ticket - # 45983

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2012 10:25 AM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100929[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102750 Location Going to PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:A0:3E

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 02, 2012 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Feb 02, 2012 01:10 PM 
Replaced Wyse, WOU # 20100929[Edit Inv] with Dell desktop,
WOU # 20110150[Edit Inv].  Completed 2/2/2012.
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Dale Goodell Feb 02, 2012 01:08 PM 
Task reassigned to Dale Goodell.
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Teresa Hutchinson Jan 30, 2012 03:35 PM 
****This is an email****

Teresa:
That is OK.
Bill
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Teresa Hutchinson Jan 30, 2012 03:34 PM 
****This is an email****

Hi Bill,

I wanted to make sure it was okay for me to 
proceed with replacing this thin
client in the Service Learning office?  I wasn't 
sure or not if I could on
this one?

Thanks for your help,
Teresa
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Teresa Hutchinson Jan 30, 2012 03:34 PM 
****This is an email****

Teresa,
Is it possible to just switch this thing out for 
a regular computer?  I requested a regular 
computer when the last thin client came up for 
replacement and I thought I was told that would 
be fine to get a regular one, and then this 
showed up.  My employees cannot access it on a 
regular basis and they really need into the I 
drive and I really need them to use this computer 
because they keep hopping on the one that is 
dedicated to the students coming in to work on 
their resumes so I gotta kick them off.  It's 
basically just a space hog right now.  It's been 
down more than up.  :(
Thanks!
Jennifer
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Teresa Hutchinson Jan 27, 2012 07:31 AM 
****This is an outgoing email****
Hi Jennifer,

We were just emailing you regarding a service 
request that we have for you.(#45983)

Thin Client issues.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Brian Berkley Jan 18, 2012 11:47 AM 
Task reassigned to Richard Kavanagh.
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Megan Thibeault Jan 18, 2012 10:26 AM 
Issues meaning that it doesn't function well
(freezes, doesn't load things) and that she would
rather it be gone then sit and take up space.
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Megan Thibeault Jan 18, 2012 10:25 AM 
She called saying that there are many issues with
the thin client in the service learning and career
development center. She would rather get just a
new a computer because she says that she always
has issues with this thin client and only one
person uses it which is Brittany and she isn't
able to access I drive on it either.
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