Service Request Ticket - # 45996

Service Request Information

CONTACT Name Larsen, Kate   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2012 02:05 PM
Department Registrar’s Office Phone 88806
Location Email larsenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091289[Edit Inv] (opens in a new window) Bldg/Room MA 214
Service Tag 539ZJM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 539ZJM1 Location Going to PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:DE:3C

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

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Entered by Date Memo
Andrew Gandara Jan 18, 2012 04:41 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jan 18, 2012 04:41 PM 
Installed KeyTweak and showed her how to use it.

Also let her know her computer was eligible for
Win 7 upgrade. Told her to call help desk to set
up appointment.
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Andrew Gandara Jan 18, 2012 04:31 PM 
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Jan 18, 2012 04:18 PM 
Kate called back and her W# is 20091289[Edit Inv]
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Andrew Gandara Jan 18, 2012 04:13 PM 
Left VM:

Asked for WOU# of machine.

Also told her we could most likely do that.
Found a program online that is very simple.
It's called Keytweak. Can be found at:

http://www.softpedia.com/get/System/OS-Enhancements/KeyTweak.shtml

Might need admin rights to run for her.
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Hannah Arriola Jan 18, 2012 02:05 PM 
admin access to change a key to type 'v' so she
can easily put in v numbers
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