Service Request Ticket - # 46002

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2012 04:44 PM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080368[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 800Mhz Dual Core
Serial No. J6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 21007 from P0067558

Wired NIC 00:21:70:A4:AB:B7


Wireless NIC 00:21:5C:57:D3:99

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 19, 2012 06:25 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 19, 2012 06:25 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 19, 2012 06:25 AM 
****This is an email****
Shondra,

Connect the laptop to the network (Wired
connection) here on campus.

Log in.

Log out.

Take the laptop home.

Log in to the laptop using your MASH account only.

You do not have a local account on the computer,
but it will allow you to log in using "cached"
credentials when off campus, as long as you have
authenticated on campus before trying to do so.

Thanks,
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Nicole Crane Jan 18, 2012 04:44 PM 
She has a laptop that she works with on campus.
She would like to start taking it home with her to
do work. 
 It does not allow her to log in when she tried to
select "this computer" instead of mash.
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