Service Request Ticket - # 46031

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2012 08:15 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100957[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK105160 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:A6:63

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Nov 06, 2013 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jan 24, 2012 04:40 PM 
Task reassigned to Tricia Flaherty.
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Andrew Gandara Jan 24, 2012 04:40 PM 
Keyboard was working all except the backspace button.
Replaced with extra keyboard.

Gave old keyboard to Trisha for possible warranty.
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Megan Thibeault Jan 23, 2012 08:15 AM 
****This is an email****

Hi techs,
We have one of the keyboards for the Wyse machines
on the fritz - only some of the keys are working.
 Can we get a replacement in (needs to be a Wyse
keyboard because of the mouse connector). 
Computer is 20100957[Edit Inv] in HL108 station #3.  I have
a Dell hooked into it right now with the Wyse
keyboard running the mouse = it's a little awkward!
Thanks,


-- 
Lori Hilterbrand
Public Services Unit Coordinator
Hamersly Library
Western Oregon University
503-838-8441
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