Service Request Ticket - # 46044

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2012 12:08 PM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080927[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. 104G4J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150

Wired NIC 00:24:E8:0B:3C:9F


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Jan 27, 2012 10:02 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 27, 2012 10:02 AM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 27, 2012 10:02 AM
she called back and said everything is fine for
now, maybe her computer was installing updates or
something.  She said she will call back in a few
days if this starts again.
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Teresa Hutchinson Jan 27, 2012 07:28 AM
****This is an outgoing email****
Hi Diane,

We were just checking in with you regarding a 
service request that we have for you.(#46044)

Computer freezes.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa 
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Public
Megan Thibeault Jan 23, 2012 12:10 PM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jan 23, 2012 12:08 PM
Her computer takes about 2-3 minutes to turn on
and it comes to a black screen and then it says
windows has a problem. Then she logs on and opens
3-4 programs and the computer will freeze on
different programs. Its not the same program every
time but then she has to wait around to be able to
log in again.




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