Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Jan 23, 2012 12:08 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jan 27, 2012 10:02 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jan 27, 2012 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jan 27, 2012 10:02 AM	she called back and said everything is fine for now, maybe her computer was installing updates or something. She said she will call back in a few days if this starts again.	Add Attachment
Teresa Hutchinson	Jan 27, 2012 07:28 AM	**This is an outgoing email** Hi Diane, We were just checking in with you regarding a service request that we have for you.(#46044) Computer freezes. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Megan Thibeault	Jan 23, 2012 12:10 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 23, 2012 12:08 PM	Her computer takes about 2-3 minutes to turn on and it comes to a black screen and then it says windows has a problem. Then she logs on and opens 3-4 programs and the computer will freeze on different programs. Its not the same program every time but then she has to wait around to be able to log in again.	Add Attachment