Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 23, 2012 01:56 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081179 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB860814	Location	PDR
	Model	3600/DN	Hostname
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:5D:A9

TECHS	Submitted by	Hannah Arriola	Contact	harriola08@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 25, 2012 01:50 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 25, 2012 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 25, 2012 01:50 PM	**This is an email** Hi Jonathan, Thanks for the W#, that was a big help! Unfortunately, this is one of the printers not on maintenance which means your department purchases the ink directly. The vendor that helps with this is: Timothy Vanasse Senior Account Manager GovConnection A PC Connection, Inc. Company IT Solutions for Government and Education tvanasse@govconnection.com Phone: 800-800-0019 Ext 33011 Fax: 603-683-1204 www.govconnection.com Thanks! Teresa	Add Attachment
Teresa Hutchinson	Jan 25, 2012 01:44 PM	**This is an email** On Wed, Jan 25, 2012 at 1:13 PM, ASWOU President wrote: Teresa, Sorry I missed this and then didn't leave it in your message yesterday. The number is 20081179. Thank you!	Add Attachment
Teresa Hutchinson	Jan 24, 2012 07:40 AM	**This is an email** Hi Jonathan, I was wondering if you could email me the W# off the printer that is needing toner and ink in WUC 121? That will be a huge help for us. Thank you!	Add Attachment
Hannah Arriola	Jan 23, 2012 01:58 PM	Contact Info: Jonathan Farmer aswoupresident@wou.edu ext. 88555	Add Attachment Public
Hannah Arriola	Jan 23, 2012 01:56 PM	WUC 121 printer needs toner and ink	Add Attachment Public