Service Request Ticket

Service Request Information

CONTACT	Name	Huggins, Brad	Date	Jan 24, 2012 10:51 AM
	Department	Facilities Services	Phone	88180
	Location		Email	hugginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080713 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 6M, 1066MHz FSB
	Serial No.	DQ0J1J1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069163
	Wired NIC	00:21:70:D7:BC:F9
	Wireless NIC	00:21:5D:DA:8F:C6

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jan 26, 2012 04:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jan 26, 2012 04:18 PM	installed dropbox and made Tricia and Mike admins.	Add Attachment
Tricia Flaherty	Jan 26, 2012 10:22 AM	Please also make Tricia Flaherty and Mike Soukup are Admins on this laptop as we regularly need to add user specific apps to it when loaned out	Add Attachment
Teresa Hutchinson	Jan 26, 2012 09:18 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 24, 2012 10:51 AM	Today would be great if possible.	Add Attachment
Teresa Hutchinson	Jan 24, 2012 10:51 AM	Brad Huggings is borrowing W#20080713 and needs Drop Box added to the laptop. The laptop is on the counter across from the sink on the other side of Tricia's desk.	Add Attachment