Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Jan 24, 2012 12:47 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090135 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	hfm0ck1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:A3

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Feb 13, 2012 10:29 AM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Feb 13, 2012 10:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Feb 13, 2012 10:29 AM	Adam gave to me with replaced power supply. Dropped back off.	Add Attachment
Gabriel Thrash	Jan 27, 2012 09:50 AM	gave the 960 computer to Adam.	Add Attachment
Gabriel Thrash	Jan 24, 2012 04:55 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Jackie Digmann	Jan 24, 2012 12:47 PM	Computer tower D4 in the APSC computer lab will not turn on. WOU#20090135	Add Attachment