Service Request Ticket

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Service Request Information

CONTACT	Name	Hood, Donald	Date	Jan 25, 2012 10:58 AM
	Department	The Research Institute	Phone	5413460535
	Location		Email	hoodd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080533 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	QP8460HNZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.7 (LION)	Software	MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905
	Wired NIC	00:23:32:93:BC:7E
	Wireless NIC	00:23:12:19:16:4A
	Bluetooth NIC	00:23:12:40:17:9B

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 13, 2012 10:30 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 13, 2012 10:30 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 13, 2012 10:30 AM	**This is an email** We started it up on Friday, but Laurie hasn't used it yet. I guess you can close it and if we have any other trouble, we know where to find you! Thanks, Don	Add Attachment
Teresa Hutchinson	Feb 13, 2012 09:20 AM	Emailed Don to check the status and see if we can close this ticket now.	Add Attachment
Andrew Gandara	Feb 08, 2012 04:35 PM	Put the iMac on the desk behind the SRD.	Add Attachment
Andrew Gandara	Feb 08, 2012 04:27 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Gandara	Feb 08, 2012 03:04 PM	Finished updating. Ready to go!	Add Attachment
Andrew Gandara	Feb 07, 2012 04:42 PM	He called back and he doesn't want Parallels	Add Attachment
Andrew Gandara	Feb 07, 2012 04:32 PM	Left VM. Need to talk with Trisha about which version of Parallels	Add Attachment
Teresa Hutchinson	Feb 07, 2012 01:29 PM	**This is an email** It looks like our technician, Andrew, was able to get the new image to work on the computer and re-installing the software. He will be in today at 4:00 so I'll leave a note for him to check this ASAP. Thanks, Teresa	Add Attachment
Teresa Hutchinson	Feb 07, 2012 01:28 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Feb 07, 2012 01:28 PM	**This is an email** Do you have an estimated date? Dr. Ehlhardt is anxiously awaiting its return... Don	Add Attachment
Teresa Hutchinson	Feb 07, 2012 01:23 PM	**This is an outgoing email** Hi Don, We were just emailing you regarding a service request that we have for you. (#46084) iMac can't find its hard drive. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Andrew Gandara	Feb 06, 2012 05:12 PM	Finally got image to work. Installing software	Add Attachment
Andrew Gandara	Feb 02, 2012 03:03 PM	Fixed hard drive. Installed and imaged. Will put software and deliver when ready.	Add Attachment
Andrew Gandara	Jan 31, 2012 05:09 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Andrew Gandara	Jan 31, 2012 05:08 PM	Trisha gave me a spare. Will install tomorrow	Add Attachment
Andrew Gandara	Jan 30, 2012 04:33 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Jan 30, 2012 04:33 PM	Don't have a spare hard drive to replace this one with. Trisha was gone for the day so I couldn't ask her how we should go about fixing it. Either getting a new computer or a new hard drive. Will ask her tomorrow morning	Add Attachment
Andrew Gandara	Jan 30, 2012 12:11 PM	No longer under warranty. Richard and I were going to open it up and see about swapping out hard drives. Called Don and Laurie doesn't have any important information on the hard drive.	Add Attachment
Teresa Hutchinson	Jan 30, 2012 11:06 AM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Jan 30, 2012 11:06 AM	Yes, it is Mac	Add Attachment
Teresa Hutchinson	Jan 30, 2012 09:41 AM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Jan 30, 2012 09:41 AM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Jan 30, 2012 09:41 AM	**This is an email** This is urgent for Dr. Laurie Powell. She needs it for her work, asap. Please make this a priority for her. Note: we have several other machines that need repair, but those are not urgent. Thanks, Don	Add Attachment
Teresa Hutchinson	Jan 30, 2012 07:58 AM	**This is an outgoing email** Hi Don, We were just emailing you regarding a service request that we have for you. (#46084) iMac can't find its hard drive. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Megan Thibeault	Jan 25, 2012 10:59 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 25, 2012 10:58 AM	**This is an email** Laurie Powell's iMac (20080533) cannot find its hard drive. We need to have it repaired. I will find a way of bringing it to Monmouth asap. Let me know if there is anything else I need to do. Don Donald Hood Project Coordinator Center on Brain Injury Research and Training Teaching Research Institute 99 W. 10th Ave., Suite 370 Eugene, OR 97401 541-346-0535 hoodd@wou.edu	Add Attachment