Service Request Ticket - # 46086

Service Request Ticket - # 46086

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Service Request Information

CONTACT	Name	Student, Student	Date	Jan 25, 2012 12:05 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091638 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL97KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0075657 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:83:62:03

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 20, 2012 07:43 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 20, 2012 07:43 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 20, 2012 07:43 AM	**This is an email** Teresa, Adam helped me on.. Wednesday. So far nothing else has come up. So yes you can close that one Thank You!	Add Attachment
Teresa Hutchinson	Feb 17, 2012 04:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Feb 17, 2012 04:59 PM	**This is an email** Hi Hannah, Were you still having problems with connecting to printers in ASWOU, service request #46086? Is it okay to close the ticket or not? Thanks!	Add Attachment
Megan Thibeault	Feb 06, 2012 11:04 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Feb 06, 2012 11:04 AM	She called today and said that she isn't getting VM. She will be available today till 11:30, Tuesday 2-4pm and Wednesday 11-1pm	Add Attachment
Gabriel Thrash	Feb 01, 2012 03:24 PM	called and left vmail.	Add Attachment
Hannah Arriola	Feb 01, 2012 02:06 PM	Available Thursday after 2 Friday before 1	Add Attachment
Megan Thibeault	Jan 30, 2012 10:43 AM	Available today till 1pm. Tomorrow after 2pm.	Add Attachment
Todor Todorov	Jan 27, 2012 08:29 AM	Left a VM asking for available day and time	Add Attachment
Megan Thibeault	Jan 25, 2012 12:05 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 25, 2012 12:05 PM	Isn't able to connect to any other printer when she tries she gets an error: 0X002 Also there are issues with the printer in the student government office. The printer is really slow and is not working right. Hannah Arriola 88553 aswoustate@wou.edu	Add Attachment