Service Request Ticket - # 46101

Service Request Information

CONTACT Name Gingerich, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2012 11:15 AM
Department Criminal Justice Phone 88854
Location Email gingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091446[Edit Inv] (opens in a new window) Bldg/Room APSC APSC 201
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. DownCK2G0M1 Location SEP

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:26:B9:D7:F1:EE


Wireless NIC 00:23:14:8E:8F:E0


Bluetooth NIC F0:7B:CB:A8:2F:B2

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Feb 14, 2012 02:13 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Feb 14, 2012 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Feb 14, 2012 02:13 PM 
Closed - no contact back.
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Teresa Hutchinson Feb 07, 2012 01:06 PM 
****This is an outgoing email****
Hi Terry,

We were just following up with you regarding a
service request that we have for you.  (#46101)

Description: Keeps getting emails returned even
though the email address is valid. 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Teresa
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Teresa Hutchinson Jan 30, 2012 08:00 AM 
****This is an outgoing email****
Hi Terry,

We were just checking in with you regarding a 
service request that we have for you. (#46101)

Keeps getting emails returned even though the 
email address.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Megan Thibeault Jan 26, 2012 11:15 AM 
He has sent out a few group emails to people and
gets an email back saying that the email to a few
people would not go through due to invalid email
address. So he had the few people that this
happened to email him and it was the same address
he tried. He tried to reply to the person using
the email that they sent and still got an a
message saying that the address was invalid. He
knows that the address is not invalid he believes
that something is wrong on his end.  
He will be in his office this afternoon.
88854
gingert@wou.edu
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