Service Request Ticket - # 46103

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2012 11:55 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050130[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 5BTVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:3C:27

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Jan 31, 2012 08:53 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Jan 31, 2012 08:53 AM 
They were adding the printer the wrong way
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Teresa Hutchinson Jan 30, 2012 09:14 AM 
****This is an email****

Thank you.  The following times would be 
preferable for me this week:

Tuesday - 8-10:30
Wednesday 10-12
Thursday 11-3

Ava R. Howard, Ph.D.
Assistant Professor of Biology
Western Oregon University
Monmouth, Oregon  97361
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Teresa Hutchinson Jan 30, 2012 08:23 AM 
****This is an outgoing email****
Hi Ava,

We were just emailing you regarding a service 
request that we have for you. (#46103)

Needs help connecting a printer to computer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Joshua Johnson Jan 27, 2012 09:45 AM 
she will be in her office until 11:45 and after 3
until 4
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Todor Todorov Jan 27, 2012 08:23 AM 
Task reassigned to Todor Todorov .
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Todor Todorov Jan 27, 2012 08:23 AM 
Left a VM asking when she is available
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Megan Thibeault Jan 26, 2012 11:55 AM 

Needs help with adding a printer to her computer.
She thinks that it connected to the printer but
gets an error of PCLXL error subsystem and then a
position line.

Printer is located in NS124.

She will be around the rest of the afternoon.
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