Service Request Ticket - # 46104

Service Request Information

CONTACT Name Vanderburg, Frank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2012 12:38 PM
Department Health & Exercise Science Phone 88260
Location Email vanderbf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CJ2G0M1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. CJ2G0M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:23:14:8E:5E:AC


Wireless NIC 00:26:B9:D7:F1:F5


Bluetooth NIC F0:7B:CB:A8:2F:6D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jan 27, 2012 09:55 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 27, 2012 09:55 AM 
He said he is getting his mail and everything
works, and if he has anymore problems he will call
back.
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Teresa Hutchinson Jan 26, 2012 03:03 PM 
He said if he doesn't answer 8-8260 to call him 
on his cell phone, 503-999-7433.
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Teresa Hutchinson Jan 26, 2012 03:02 PM 
Frank called again to check the status of this.  
He also asked if we could look at his computer.  
He said half the time it freezes and is slow and 
has lots of issues and it's on a new machine, 
W#20091432[Edit Inv]
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Teresa Hutchinson Jan 26, 2012 12:38 PM 
Frank would like some Google mail migration 
assistance
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