Service Request Ticket - # 46139

Service Request Ticket - # 46139

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jan 30, 2012 08:14 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060076 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXF75829	Location	PDR
	Model	PQ5409A	Hostname	hl-refdesk.wou.edu
	Notes	fuser replaced 5-2009 from P0070552, maintenance kit from P0072923 11-2009, HP LJ4350DN Maint Kit from P0083096 12-5-2011 IP:140.211.112.26	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D2:A8:2F

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Feb 17, 2012 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Feb 17, 2012 09:38 AM	I took back their old printer and returned the loaner printer to UCS	Add Attachment
Todor Todorov	Feb 15, 2012 08:20 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Todor Todorov	Feb 15, 2012 08:20 AM	The printer is repaired (we put in a new metal gear)	Add Attachment
Todor Todorov	Feb 07, 2012 09:32 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Todor Todorov	Feb 06, 2012 11:07 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Todor Todorov	Feb 06, 2012 11:07 AM	Gave them the Xerox 3600 Loaner, and took theirs to work on it	Add Attachment
Megan Thibeault	Feb 06, 2012 09:30 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Feb 06, 2012 09:30 AM	Lori called today to check on the status of this ticket saying that its a staff computer and it would be great if someone could come sooner then later.	Add Attachment
Teresa Hutchinson	Jan 30, 2012 08:38 AM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Jan 30, 2012 08:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 30, 2012 08:14 AM	**This is an email** Dear Techs, I'd like to open a ticket for our Library Community Users Printer located at the info desk. It sounds like it's gears are going out and is so loud we can't actually use it in the library without disturbing people who are studying! WOU# 20060076 Thanks, -- Lori Hilterbrand Public Services Unit Coordinator Hamersly Library Western Oregon University 503-838-8441	Add Attachment