Service Request Ticket - # 46141

Service Request Ticket - # 46141

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jan 30, 2012 08:41 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090121 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFLZBK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:8D

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 10, 2012 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 10, 2012 10:00 AM	Returned	Add Attachment
Adam Wehner	May 03, 2012 11:03 AM	Task reassigned to Laven Voth.	Add Attachment
Emily Kavanagh	May 03, 2012 10:19 AM	Still wondering where this computer is and they have had no word about what's going on with it since they haven't had it since Jan.	Add Attachment
Megan Thibeault	Mar 28, 2012 12:10 PM	**This is an email** Hi Megan - This computer was actually taken by your techs so they could fix it. I'm guessing it's not fixed yet since they haven't returned it. Thanks for following up, Lori	Add Attachment
Megan Thibeault	Mar 26, 2012 01:48 PM	**This is an email** Hello Lori, We were just following up with you regarding a service request ticket that we have still open for you. (#46141) Description:Dead computer in room 201 We were wondering if this has been resolved for you or if we can still be assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment
Laven Voth	Feb 03, 2012 11:29 AM	Task reassigned to Adam Wehner.	Add Attachment
Laven Voth	Feb 02, 2012 11:04 AM	Solid "3" light. Dell site says "possible motherboard failure".	Add Attachment
Teresa Hutchinson	Jan 31, 2012 01:49 PM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	Jan 30, 2012 08:41 AM	**This is an email** Dear techs - our computer in room 201 won't turn on - just flashing orange lights or no lights at all. Checked all connections. WOU # 20090121 Could you open a ticket for us? Thanks, Lori -- Lori Hilterbrand Public Services Unit Coordinator Hamersly Library Western Oregon University 503-838-8441	Add Attachment