Service Request Ticket - # 46143

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2012 08:56 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090118[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFKYVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4E:9E

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public
Entered by Date Memo
Maylimi Pakalapati Feb 13, 2012 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Feb 08, 2012 02:00 PM 
Looks like an exception needs to be created for
internet access.Gabriel is helping me with it.
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Public
Maylimi Pakalapati Feb 03, 2012 04:40 PM 
Went and set up the computer over there.Seems to
be a network issue.Computer/monitor works just
fine.Will have to test the network jack with an
office laptop.
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Teresa Hutchinson Jan 31, 2012 03:12 PM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#46143)

Computer has error in study room 101.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Maylimi Pakalapati Jan 30, 2012 11:55 AM 
Task reassigned to Maylimi Pakalapati.
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Megan Thibeault Jan 30, 2012 08:56 AM 
The computer 20090118[Edit Inv] in study room 101 has a
server log in error that keeps coming up.
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