Service Request Ticket - # 46147

Service Request Ticket - # 46147

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Service Request Information

CONTACT	Name	Winslow, Niki	Date	Jan 30, 2012 11:18 AM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050247 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet 4250dtn #TB372ll/a
	Serial No.	CNDXG04683	Location	PDR
	Model	#TB37211/a	Hostname
	Notes	fuser replaced 4-2009 from P0070151, Maint Kit from P0074233 3-2010, Manit Kit from P0084084 2-2012 SR46147	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:13:21:26:96:EC

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 16, 2012 12:39 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Feb 16, 2012 12:39 PM	Printer has a new fuser and is back up and running.	Add Attachment
Teresa Hutchinson	Feb 15, 2012 09:40 AM	**This is an email** NS216 Student Printer Issues, printer hardware failure (fuser), in addition students have chronically reported that they can¿t find the NS216 printer on the print server.	Add Attachment
Joanie Kinnaman	Feb 14, 2012 05:03 PM	ordered maint kit P0084084. 2/14/12	Add Attachment
Adam Wehner	Feb 14, 2012 01:32 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Feb 14, 2012 01:32 PM	Printer needed a new fuser. I ordered one.	Add Attachment
Teresa Hutchinson	Feb 08, 2012 09:03 AM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	Feb 06, 2012 08:04 AM	Those are all Windows 7 machines. I tested some of them and they do have problems connecting to the printers on Krusty. However, Bart works just fine.	Add Attachment
Teresa Hutchinson	Feb 01, 2012 03:28 PM	**This is an outgoing email** Hi Niki, Hope your doing well! We were just emailing you regarding a service request that we have for you. (#46147) Printer is not printing. Thank you so much for your patience and we will help with this as soon as possible. We have this on highest priority and Todor should be by tomorrow morning to help with this. Have a nice night! Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	Feb 01, 2012 03:26 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Feb 01, 2012 03:26 PM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Feb 01, 2012 03:26 PM	Todor can you look at this first thing on 2/2/12?	Add Attachment
Megan Thibeault	Jan 30, 2012 11:18 AM	The printer in NS 216 WOU#20050247 is not working correctly. Students keep coming to her and saying that the printer won't print.	Add Attachment