Service Request Ticket - # 46149

Service Request Ticket - # 46149

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Service Request Information

CONTACT	Name	Hood, Donald	Date	Jan 30, 2012 11:48 AM
	Department	The Research Institute	Phone	5413460535
	Location		Email	hoodd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101083 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Xerox ColorQube 8870DN Color Printer
	Serial No.		Location	TRI-Eugene Office
	Model	8870/DN	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord	Ink/Toner Refill

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 06, 2012 09:00 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 06, 2012 09:00 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 06, 2012 09:00 AM	**This is an email** xerox fixed the printer. This can be closed. Thanks, Don	Add Attachment
Teresa Hutchinson	Feb 01, 2012 03:55 PM	**This is an email** Sounds good! Good luck! Let us know if we can help with anything! Teresa	Add Attachment
Teresa Hutchinson	Feb 01, 2012 03:54 PM	**This is an email** I plan to call xerox tomorrow. Will let you know how that goes. Thanks	Add Attachment
Teresa Hutchinson	Feb 01, 2012 02:24 PM	**This is an outgoing email** Hi Don, We were just following up with you regarding a service request that we have for you. (#46149) Description: Printer broken: Eugene TRI Colorcube 8870. We were wondering if we can be of any assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Adam Wehner	Jan 31, 2012 08:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Jan 31, 2012 08:38 AM	**This is an email** Don, There is not much I can do from here to run tests on it. The printer is still under warranty. Can you call Xerox on it since you are at the printer in case they want you to run tests. Thanks, Adam	Add Attachment
Teresa Hutchinson	Jan 30, 2012 03:29 PM	Task reassigned to Adam Wehner.	Add Attachment
Megan Thibeault	Jan 30, 2012 11:48 AM	**This is an email** Maybe it is the solarflare? Sorry we have so much all at once... Our printer (hardly used) shows error code 91,720.00:2205 then shuts itself off. Please advise. Don Donald Hood Project Coordinator Center on Brain Injury Research and Training Teaching Research Institute 99 W. 10th Ave., Suite 370 Eugene, OR 97401 541-346-0535 hoodd@wou.edu	Add Attachment