Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Jan 30, 2012 12:11 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060624 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Inspiron 6400 Dual Core, 1.83GHz, 667MHz FSB
	Serial No.	88MJVC1	Location	PDR
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS	Unknown	Software	Roxio Creator basic(bundled), MS Office 2007 Pro Plus from P0061124 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro
	Wired NIC	00:19:B9:63:6F:C9
	Wireless NIC	00:19:7E:42:4D:8B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Andrew Gandara	Feb 13, 2012 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Feb 13, 2012 10:30 AM	Todor is the man	Add Attachment
Andrew Gandara	Feb 13, 2012 10:30 AM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Feb 01, 2012 10:18 AM	**This is an outgoing email** Hi Angie, We were just emailing you regarding a service request that we have for you. (#46150) Laptop W#20060624 needs to be looked at, corner coming apart. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Jan 30, 2012 03:29 PM	Task reassigned to Andrew Gandara.	Add Attachment
Joshua Johnson	Jan 30, 2012 12:11 PM	When you guys get a chance can you look at one of the laptops we check out to students? The corner is coming apart. I have it at my desk and will not be checking it out until this is looked at. Thanks!~	Add Attachment