Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 31, 2012 11:05 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090251 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	j18h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DB:31
	Wireless NIC	00:24:2C:5B:54:DB
	Bluetooth NIC	00:25:56:D3:B4:DE

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 01, 2012 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 01, 2012 04:14 PM	cleaned 2gb of junk off the drive	Add Attachment
Megan Thibeault	Feb 01, 2012 11:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Feb 01, 2012 11:02 AM	Lori called back (88881)saying that they restarted the netbook twice and they are still getting the error.	Add Attachment
Brian Berkley	Feb 01, 2012 10:26 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 01, 2012 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 01, 2012 10:26 AM	called and told them to reboot	Add Attachment
Brian Berkley	Jan 31, 2012 02:42 PM	Reboot it.	Add Attachment
Megan Thibeault	Jan 31, 2012 11:05 AM	88902 Library Checkout Desk	Add Attachment
Megan Thibeault	Jan 31, 2012 11:05 AM	A netbook in the library is saying that MASH is unavailable as well as you can't log on because your profile can't be loaded.	Add Attachment