Service Request Ticket - # 46179

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2012 01:39 PM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080472[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 89JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Cybele-z/Scope classic emulator from P0073393

Wired NIC 00:21:70:6F:EF:F0

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 03, 2012 03:12 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Jan 31, 2012 02:38 PM 
****This is an email****
Rachel,

Please log out and log back in.

Let me know if the I: drive for the business
office does not map for you.  If you currently
have an I drive that points to Advancement, right
click and disconnect it before logging out.

Thanks,
 Add Attachment
Teresa Hutchinson Jan 31, 2012 01:39 PM 
Rachel doesn't have access to the Business Office 
or the J shared file but has access to University 
Advancement.  She works in the Business Office.   
Both I and J drives.
 Add Attachment