Service Request Ticket

Service Request Information

CONTACT	Name	Root, Linda	Date	Feb 01, 2012 10:08 AM
	Department	Western Community Policing Institute	Phone	14001
	Location		Email	rootl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080855 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell XPS M1330 laptop, 2.5GHz/800MHz FSB/6MB
	Serial No.	D3M5GJ1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS		Software	Roxio Creator DE 10, MS Office Pro Plus 2007 from P0069559 installed as Office Pro 2003
	Wired NIC	00:23:AE:1A:EC:35
	Wireless NIC	00:21:5C:52:B0:5F
	Bluetooth NIC	00:22:69:C5:3E:CD

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Feb 15, 2012 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Feb 15, 2012 11:51 AM	returned the laptop to her office.	Add Attachment
Teresa Hutchinson	Feb 15, 2012 09:10 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Feb 03, 2012 10:01 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Feb 01, 2012 10:28 AM	The laptop is here at the SRD with a green post it with the service request ticket number on it.	Add Attachment
Teresa Hutchinson	Feb 01, 2012 10:09 AM	Brian Kauffman is the contact for any questions and he is at 1-4008.	Add Attachment
Teresa Hutchinson	Feb 01, 2012 10:08 AM	They have a laptop that they need re-imaged to be able to go out to another staff person to use. Linda is dropping it by in the next few minutes to the SRD. W#20080855. They need this done by 2/8/12.	Add Attachment